REGENCY TOTAL WARRANTY PRIVACY POLICY 

This Privacy Policy is being provided to you by Regency Total Warranty (“RTW”, “we” or “us”) on behalf of  itself and certain of its affiliates and subsidiaries. This Privacy Policy applies to information we receive  from or about you, including personally identifiable information, in connection with your access or use  of: (a) the website regencytotalwarranty.com (together with any successor website, the “Site”), (b)  other interactive properties, including, but not limited to, any mobile applications enabling you to  access the Site (together with the Site, the “RTW Applications”), (c) the products and services provided  by RTW, including through the RTW Applications or offline (the “Product(s)” and “Service(s)”), (d) offline  communications with RTW, including direct mail, telephone and postal mail and (e) any other means or  applications in which you connect with RTW or a third party from whom RTW receives information  about you. 

By accessing or using the RTW Applications or our Products and Services, registering with, providing  personal information to, or communicating with, RTW, you explicitly accept, without limitation or  qualification, the collection, use, storage and transfer (including international transfer) of your personal  information in the manner described in this Privacy Policy. THIS PRIVACY POLICY AFFECTS YOUR RIGHTS  AND LIABILITIES UNDER THE LAW. If you do not agree to the terms of this Privacy Policy, do not access  or use the RTW Applications, provide us with personal information or otherwise communicate with  us. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third-parties. 

INFORMATION WE COLLECT 

We may collect different types of information about you, depending upon how you interact with us.  This information may include personal information, Financial Information, demographic information, log in information and Device information. Sometimes we collect combinations of all these types of  information or aggregate some or all of these types of information to improve the Products and  Services and facilitate other legitimate business purposes. In each case, when using the RTW Applications, it is indicated on the RTW Applications whether any personal information or demographic  data must be provided for you to access and use the RTW Applications or purchase the requested  Product or Service. 

Connecting with the RTW Applications and Information Provided by You 

When You Register or Otherwise Contact Us. When you provide us with information (including  personal information) in connection with a particular activity, you agree that such action constitutes a  purchase or inquiry establishing a business relationship with us. You expressly consent to receiving  communications from RTW (and its affiliates and subsidiaries) through the information you provided to  us. You also attest that you have the legal authority over any telephone number you provide to us and  can provide the authorization to contact you. This means RTW may contact you, in person or by  recorded message, by e-mail, telephone or mobile telephone number (including use of automated 

dialing equipment), text (SMS) message, or any other means of communication that your wireless or  other telecommunications device may be capable of receiving. 

Registration Information. We will collect personal information from you if you request a quote or  make an inquiry on the RTW Applications or place an order for our Products or Services, which may  include, but is not limited to, name, address, phone number(s), and email address(es). RTW reserves the  right to deny, in its sole discretion, any user access to the RTW Applications or our Products and  Services without notice, for any or no reason. 

Financial Information. Financial information is information that you provide to us, including your bank  account number, routing number, debit or credit card number and related billing information  (collectively, the “Financial Information”). We require such Financial Information in order to process  payment for the purchase of a Product or Service that you have requested. By submitting your Financial  Information, you consent to our providing your Financial Information to those Authorized Third Party  Service Providers as are reasonably necessary to support and process your transactions as well as your  credit card issuer and banking institution. We ask that you do not enter Financial Information into your  profile, except in the fields provided for that information. 

User Generated Content. The RTW Applications may contain review or chat areas or other message,  communication or other mechanisms designed to enable you to communicate with others or to post  content on the RTW Applications (the “Communication Services”). Please remember that any  information you disclose while participating with the Communication Services becomes public  information, becomes the property of, and is subject to redistribution by, RTW. You should exercise  caution and discretion when deciding to disclose your personal information in a submission or posting.  There is no expectation of privacy when posting or otherwise participating on the Communication  Services. If you post content, such as messages, reviews or photos, please be aware that any personally  identifiable information contained in such content is accessible to registered users or visitors to that  RTW Application or Communication Services and we have no control over how those users may use  your personally identifiable information. We have the right, but not the obligation, to monitor any  activity and content associated with the Communication Services. We reserve the right to take action in  connection with any content, including that which we deem inappropriate. Please review our Terms of  Use for more information regarding your appropriate use of these Communication Services. Information Collected Through Technology 

In addition to any personal information or other information that you choose to submit to us, we and  our third-party service providers may use a variety of technologies such as cookies, pixel tags and web  beacons, browser analysis tools, and web server logs to track and record certain information. As you use  our RTW Applications, your browser and devices communicate with servers operated by us, our  business partners and our service providers to coordinate and record your activity and fulfill your  requests (“Usage Information”). Although CH RTW W does not currently use cookies, we reserve the  right to use them in the future and collect many different types of information from cookies and other  technologies. For example, we may collect information from the devices you use to access our RTW

Applications, your operating system type or mobile device model, browser type, domain, and other  system settings, as well as the language your system uses and the country and time zone of your device.  Browsers routinely send these types of information to web servers. In addition, we collect your IP  address or other unique identifier (“Device Identifier”) from your computer (or other device) used to  access the RTW Applications (each, a “Device”). A Device Identifier is a number that is automatically  assigned to the Device used to access the RTW Applications, and our computers identify your Device by  its Device Identifier. We may also collect information about the website you were visiting before you  came to our RTW Applications and the website you visit after you leave our RTW Applications, if this  information is supplied to us by your browser. We may use this Usage Information for a variety of  purposes, including to enhance or otherwise improve the RTW Applications. 

The information from cookies and related technology is stored in web server logs and also in web  cookies kept on your Device(s), which are then transmitted back to our Site by your Device(s). These  servers are operated, and the cookies managed, by us, our business partners or our service providers.  For example, when you visit RTW Applications, we and our service providers may place cookies on your  Device(s). Cookies allow us to recognize you when you return to an RTW Application and may track and  target your interests in order to provide a customized experience. Cookies also help us detect certain  kinds of fraud. A “cookie” is a small amount of information that a web server sends to your browser that  stores information about your account, your preferences, and your use of the RTW Applications. Some  cookies contain serial numbers that allow us to connect your activity with RTW Applications with other  information we store about you in your profile or as related to your interactions with RTW Applications. 

Pixel tags and web beacons are tiny graphic images placed on the RTW Applications or in our emails  that allow us to determine whether you have performed specific actions. When you access the RTW Applications or open email messages, the pixel tags and web beacons generate a notice of that action  to us, or our service providers. These tools allow us to measure responses to our communications and  improve the RTW Applications and promotions. 

We also use embedded scripts which are programming codes designed to collect information about  your interactions with the RTW Applications, such as the links you click on. The code is temporarily  downloaded onto your Device from our web server or a third-party service provider, is active only while  you are connected to the RTW Applications and is deactivated or deleted thereafter. 

We use HTML5, another form of collection, in our apps for the iPhone or iPad (and any other Apple iOS  device). HTML5 is another form of collection, tracking and storage that does not rely on traditional  browser cookies. Like Flash cookies, HTML5 cookies can be used to track users across website but are 

not stored in browsers’ cookie files. To our knowledge there is currently no known way for a user of a  mobile device to remove HTML5 tracking and storage. 

In many cases, the information we collect using cookies and other tools is used in non-identifiable ways,  without any reference to personal information. For example, we use information we collect about RTW Application users to optimize our Products and Services and understand traffic and usage patterns. In  other cases, we associate the information we collect using cookies and related technologies with  personal information. Whenever we associate Usage Information or a Device Identifier with your  personal information, we will treat it as personal information. 

HOW WE USE AND SHARE YOUR INFORMATION 

We use your information (including your personal information), subject to applicable laws, for the  following purposes: 

1. to allow you to register and create an account and profile on the RTW Applications (and  elsewhere);
2. to share your information (including for marketing and other purposes) with our affiliates and subsidiaries, where we consider appropriate.
3. to deliver, provide and process payment for a Product or Service you have requested. 4. to enable you to provide us with feedback.
4. to administer promotions you enter into such as a contest or sweepstakes;
5. to allow your participation in our Communications Services (where available on the RTW Applications);
6. to allow your participation in any surveys;
7. to prevent transactional fraud and other illegal activity and to protect the rights, property and safety of us, you and others;
8. to alert you to changes and updates in our RTW Applications’ policies, Products or Services; 10. to send you communications (including targeted marketing and promotional offers) that may be of interest to you, such as emails or text messages about RTW and its affiliates and subsidiaries  

and their products or services; 

11. to customize, measure and improve products, services, content and advertising, including generating internal reports about the use of our RTW Applications; 
12. to personalize your overall experience with RTW; 
13. to enforce our Terms of Use;
14. for testing, research and product development;
15. to respond to law enforcement and regulatory requests, or as required by applicable law, regulation or court order;
16. in connection with a merger, acquisition, divestiture, restructuring, reorganization, dissolution or other transaction involving some or all of our assets that include your information; 17. for certain other purposes disclosed at the time you provide your information; and 18. as otherwise set forth in this Privacy Policy.

Third Party Analytic Technologies 

We may use third parties’ analytic and tracking tools to better understand who is using the RTW Applications, how people are using the RTW Applications, how to improve the effectiveness of the RTW Applications and their content and how to serve more targeted advertising to you. Those third-party  companies may use cookies, pixel tags or other technologies to collect and store anonymous  information such as time of visit, pages visited, time spent on each page of the RTW Applications,  Device Identifiers, type of operating system used and other website(s) you may have visited. They might  combine information they collect from your interaction with RTW Applications with information they  collect from other sources and use this combined information to send you certain marketing or other  communications. We do not have access to, nor control over, third parties’ use of cookies or other  tracking technologies. 

Transactional Communications. We may send you communications from time to time relating to your  account, orders and other transactional matters involving RTW (or its affiliates and subsidiaries). These  communications may include requests, order confirmations, invoices, renewals or customer service  notifications. We may also send you service-related announcements; for instance, if our Services are  temporarily suspended for maintenance, the delivery of a Product is delayed or there is some service  issue with an item you may have ordered. You may not opt out of receiving these communications, as  they are not promotional in nature. 

Authorized Third Party Service Providers. We may use third party service providers (“Authorized  Third Party Service Providers”) to help us operate our business and the RTW Applications or administer  activities on our behalf. We may share your information with these Authorized Third Party Service  Providers. 

Third Parties Who Recommended our Products and Services. From time to time we may provide to  third parties who either purchased on your behalf, or recommended our Products and Services to you  (such as realtors who sold or rented you your home), information regarding your use of those Products  or Services. 

Electronic and Direct Mail Promotional Offers. RTW and our affiliates and subsidiaries may send you  promotional emails and direct mailings regarding special offers about our Products and Services or on  behalf of third party marketing partners that may be of interest to you. If you do not want to receive  emails or direct mail regarding special promotions or offers you may opt-out as provided in the RTW AND OPT OUT section below. 

Information We Collect from Third Parties 

We may receive personal information from third parties who have purchased on your behalf, or  recommended to you, our Products and Services (for example, Products and Services purchased by 

realtors who sold or rented you your home), which may include, but is not limited to, your name,  address, phone number(s), and email address(es). We also acquire information from other trusted  sources to update or supplement the information you have provided or that we collected automatically,  such as information to validate or update your address or other demographic and lifestyle information.  We use this information to help us maintain the accuracy of the information we collect, to target our  communications so that RTW can inform you of products, services and offers that may be of interest to  you and for internal business analysis or other business purposes. 

Telemarketing. If you have given us your telephone number, RTW and our affiliates and subsidiaries  may use the telephone number you provided to contact you, including to: (a) follow up on your order  and (b) market to you renewals or other Products or Services. If you would prefer not to receive  marketing phone calls from us, you may opt out as provided in the OPT OUT section below. Third Party Tracking and Advertising. We may allow third-party companies to serve ads or collect  certain anonymous information on our behalf when you visit RTW Applications. These companies may  use non-personally identifiable information (i.e., click stream information, browser type, time and date,  subject of advertisements clicked or scrolled over) during your visits to the RTW Applications and other  websites in order to provide advertisements about goods and services that may be of interest to you.  These companies typically use a cookie or third-party web beacon to collect this information. If you  would like more information about advertisers’ use of tracking technologies and about your option not  to accept the cookies used to track your activities, you can go to www.networkadvertising.org. Co-Branded Areas. Certain areas on our RTW Applications may be provided to you in association with  third parties such as advertisers that provide products and services or rewards programs (“Co-Branded  Areas”). Such Co-Branded Areas will identify the applicable third party. If you elect to register for the  products or services provided at these Co-Branded Areas, you either will be providing your personal  information to both us and the applicable third party or we may be providing your personal information  directly to such third party. With respect to Co-Branded Areas, your information will be subject to this  Privacy Policy as well as the privacy policy and practices of such third party. We are not responsible for  the privacy practices of such third parties, and we suggest you review the individual privacy policies of  each company with whom you establish a relationship (including those third party sponsors or  advertisers within a Co-Branded Area). 

Feedback. All comments, feedback or materials submitted by you to us, including feedback,  testimonials, images, reviews, questions, comments, suggestions or ideas (collectively, “Feedback”),  shall be received and treated by us on a non-confidential and unrestricted basis (except to the extent  such Feedback is subject to certain restrictions under applicable law). In accordance with all applicable  law and this Privacy Policy, RTW and its affiliates and subsidiaries will be free to use, display, perform,  distribute, copy, adapt, and promote, in any medium now known or later developed, without  compensation to you, the Feedback along with all ideas, concepts, know-how, techniques or 

methodologies contained in such Feedback, for any purpose whatsoever, including without limitation,  developing, marketing and selling our Products and Services incorporating such Feedback. You agree  that in submitting Feedback, such Feedback will not violate any right of any third party, including any  confidentiality, copyright, trademark, privacy or other personal or intellectual property or proprietary  rights, and will not cause injury to any person or entity. You further agree that no Feedback you submit will contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain viruses,  commercial solicitations, or any form of “spam”. 

Sweepstakes, Contests and Promotions. We may offer sweepstakes, contests, and other promotions  (each, a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to  the official rules that govern such Promotion. If you choose to enter a Promotion, personal information  may be disclosed to third parties or the public in connection with the administration of such Promotion  

and as required by law or permitted by the Promotion’s official rules. In addition, if you choose to enter  a Promotion, the personal information you provide to us will be used by us in accordance with the  terms of this Privacy Policy. 

Sale or Transfer of Business or Assets. In the event that we, or any of our businesses, are sold or  disposed of as a going concern, whether by merger, sale of assets or otherwise, or in the event of an  insolvency, bankruptcy or receivership, personally identifiable information (including all personal  information) of our customers and visitors to our RTW Applications may be one of the assets sold or  merged in connection with that transaction. In addition, information about our customers and  registered users may also be disclosed in connection with a commercial transaction where we or any  one of our businesses are seeking financing, investment, support or funding. 

OPT OUT 

To opt-out of marketing communications or to request to be added to our Do Not Call List or our Do  Not Mail List, you may use one of these convenient methods: 

Electronic Promotional Offers. If you do not want to receive emails regarding special promotions or  offers, you may: (a) click the unsubscribe link in the footer of any email; (b) call customer care at 1-800- 409-1889 (c) contact our Privacy Coordinator at the address set forth below. 

Direct Mail Promotional Offers. If you do not want to receive promotional offers through direct mail,  you may: (a) call customer care at 1-800-409-1889 

Telemarketing. If you do not want to receive marketing phone calls, you may: (a) call customer care at  1-800-409-1889; or (b) ask to be placed on our Do Not Call list when you receive a call from us. If you receive marketing communications from RTW or one of its affiliates or subsidiaries, you must opt out individually from each of the brands from which you are receiving brand-specific marketing  communications.

Legal Matters; Safety. We may, without your consent, access and disclose your information, any  communications sent or received by you (including, without limitation, the contents of any chat,  messaging, or other communication posted in the Communication Services), and any other information  that we may have about you or your account as may be permitted or required by law (including, but not  limited to, court order or subpoena), including to prevent or investigate suspected fraud, violations of  our Terms of Use or activity that appears to us to be illegal or may expose us to legal liability.  Additionally, in accordance with all applicable law and this Privacy Policy, we may disclose your  information and communications in situations that we believe to be: (a) emergencies involving potential  threats to the physical safety of any person or property if we believe that your information in any way  relates to that threat or (b) inappropriate with respect to your conduct on the RTW Applications or  when using the Communication Services. 

Please note that even if you opt out of receiving promotional electronic or direct mail offers, we may  continue to send you service notifications by email or direct mail that are related to your account(s) and  our Products and Services you have requested or in which you are currently enrolled. 

IMPORTANT DISCLOSURES, PRACTICES AND CONTACT INFORMATION 

Links to other Website(s) and Communities. To the extent hyperlinks may be utilized to access  external or third-party website(s) and communities, you should be aware that these external or third party website(s) and communities are not controlled by us and, therefore, are not subject to this Privacy  Policy. We recommend that you review the privacy policies of each such website and community to  determine how your information will be utilized. 

Children’s Privacy. The RTW Applications are generally intended for general adult audiences and are  not directed or intended for children under thirteen years of age. We do not knowingly collect personal  information from individuals under thirteen years of age. If you are under thirteen years of age, you  should not register or provide personal information on the RTW Applications. If we later obtain actual  knowledge that a user who has provided personal information is under thirteen years of age, we will  take steps to remove that user’s personal information from our systems. 

Changes to the Privacy Policy. We may change this Privacy Policy from time to time. The most recent  version of the Privacy Policy will always be posted on the RTW Applications. We may revise and update  this Privacy Policy if our practices change, as technology changes, or as we add new RTW Applications  

or Communication Services or change existing ones. If we make any material changes to this Privacy  Policy or how we handle your personal information, you will know either because (a) the Effective Date  of this Privacy Policy will change or (b) we will provide you with a copy of the updated Privacy Policy  that includes an updated Effective Date. By accessing the RTW Applications or interacting with us after  the Effective Date, you are deemed to consent to our then-current Privacy Policy for information  captured after the Effective Date of that Privacy Policy.

Disputes. If you choose to visit the RTW Applications your visit and any dispute over privacy is subject  to this Privacy Policy and our Terms of Use including limitations on damages, resolution of disputes, and  application of the laws of the United States and the State of New Jersey. 

No Rights of Third Parties. This Privacy Policy does not create rights enforceable by third parties or  require disclosure of any personal information relating to users of the RTW Applications. Contacting Us. If you have any questions about this Privacy Policy, or the practices of the RTW Applications and Communication Services, please email us at info@regencytotalwarranty.com